The Chambersburg office of SpiriTrust Lutheran® Home Care & Hospice was recognized recently by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall family and caregiver satisfaction score that ranked in the top 20% of all eligible SHP hospice providers for the 2023 calendar year. This is the second consecutive year our agency’s hospice program has earned this recognition.
The annual SHPBest™ program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients/clients receiving hospice care. With one of the largest CAHPS (Consumer Assessment of Healthcare Providers and Systems) Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.
“This recognition as a ‘Superior Performer’ underscores the emphasis and value we place on delivering high quality service and care to our clients and their families,” said Michael Hamaker, MHA, Vice President of Home Health and Hospice. “To be in the top 20 percent is a testament to our team members’ commitment to prioritizing patient and family satisfaction.”
The 2023 SHPBest award recipients were determined by ranking the overall score for more than 1,750 SHP CAHPS hospice providers. The provider with the best overall score in the SHP database received the Best-of-the-Best Award. Providers that ranked in the top 5% received the Premier Performer award. Providers that ranked in the top 20% receive the Superior Performer award. In addition, all award recipients must have scored better than or equal to the SHP national average for the period for each of the eight publicly reported domains.
SHP for Hospice is a web-based data analytics solution that helps hospices nationwide monitor performance in real time, while staying compliant with the Centers for Medicare & Medicaid Services Conditions of Participation. For more information about SHP, visit www.SHPdata.com and follow SHP on LinkedIn, Facebook and Twitter at @SHPdata.