Leadership Teams

Melissa Frownfelter, MBA, NHA, PCHA, ALA
Interim President/CEO & Chief Operating Officer

As the interim President & CEO, Melissa will maintain strategic and managerial accountability for all ministries of SpiriTrust Lutheran®, as well as ensure the integrity of the agency’s core values. Her role also involves donor cultivation, public relations, strategic visioning and providing leadership to the executive team, while promoting a philosophy consistent with the mission of the agency. She also will assume corporate responsibilities designated by the Board of Directors.

Specifically, Melissa will create and implement a financial plan to help achieve the agency’s core strategic initiatives; provide executive leadership that is inclusive, transparent and empowering; establish goals, objectives and operational plans in collaboration with the Board of Directors, staff and other leaders; and direct resources and manage financials within budget guidelines and according to current laws and regulations.

In the role of chief operating officer (COO), Melissa oversees the strategic planning, operations, external relations, and clinical and maintenance functions of the agency. She is responsible for ensuring those we serve receive the highest quality health and human services by visioning, exploring, recommending and implementing high quality care and services. She implements strategies to achieve the goals set forth in the agency’s annual operating plan and ensures compliance with all operating standards, procedures and regulations across all service lines.

Melissa provides strategic leadership to the life plan communities, clinical excellence team, facilities management and sales and marketing team. She works closely with the Office of Philanthropy to insure philanthropic goals for each service line are adequately established. Melissa also performs additional duties at the bequest of the President/CEO, including representing the agency in the greater community throughout our service area; attending board of director and advisory committee meetings; and keeping the President/CEO informed of any situations or developments that could affect the agency.

Contact:
1050 Pennsylvania Avenue, York, PA 17404
717.854.3971, ext. 10415 or 717.854.2879 (phone)
717.852.0900 (fax)

Education:
Bachelor of Science, Business Management, York College of Pennsylvania
Master of Business Administration, Healthcare Management, Western Governors University, Salt Lake City, UT

Accreditation/Certifications/Licenses:
Executive Certification in Business Administration, University of Notre Dame, Mendoza College of Business
PA Licensed Nursing Home Administrator
PA Licensed Personal Care Administrator
PA Licensed Assisted Living Administrator
Certified Dementia Practitioner

Community Volunteerism:
CARE, Ltd. (Communities Achieving Retirement Excellence), Lancaster, PA, member, Board of Directors (Past)
Senior Life of Harrisburg, Advisory Committee

Cheryl Irwin-Bass, MS, IOM
Chief Mission & Culture Officer

As a member of the executive cabinet, Cheryl is responsible for implementing and overseeing appropriate programs and practices to ensure our culture is consistent with our stated mission and values and help build a high quality work environment for attracting and retaining world-class talent. In addition, she will provide strategic leadership to the Human Resources and Communications & PR departments, the Office of Philanthropy and the corporate director of Compliance.

Contact:
1050 Pennsylvania Avenue, York, PA 17404
717.854.3971, ext. 10438 (phone) | 717.854.2635 (fax)

Education:
Bachelor of Science, Speech Communications with a minor in Public Relations, Millersville University, Millersville, PA
Master of Science, Communications, Shippensburg University, Shippensburg, PA

Certifications:
Institute for Organizational Management (IOM), Villanova University (2003)

Professional Awards and Honors:
National Chamber of the Year Award for operational excellence (2003 and 2013)

Jeannine Richman, MBA, CPA
Chief Financial Officer

Jeannine brings to the executive cabinet 30 years of strong, diverse financial leadership and healthcare financial management success in multi-site organizations. Her experience and expertise, coupled with her strong analytical and benchmarking skills, are valuable assets for her role of analyzing agency financial data to find areas of improvement and cost savings and helping to guide leadership in its daily decision-making.

Contact:
609.781.1379 (cell)

Education:
Bachelor of Science, Eastern University, St. Davids, PA
Master of Business Administration, Eastern University, St. Davids, PA

Certifications:
Certified Public Accountant (CPA)
Certified Healthcare Financial Professional (CHFP), Healthcare Financial Management Association
Certified Revenue Cycle Representative (CRCR), Healthcare Financial Management Association
Certified in Lean Management

Tiffany Glatfelter
Vice President of Philanthropy

The VP of Philanthropy connects donors to the agency’s programs with the goal of increasing the impact of philanthropy on every person served by SpiriTrust Lutheran.

Contact:
1050 Pennsylvania Avenue, PA 17404
717.854.3522 (phone)

Michael Hamaker, MHA
Vice President of Home Health & Hospice

In his role as vice president of Home Care & Hospice, Mike is responsible for the daily operations of SpiriTrust Lutheran® Home Care & Hospice; promoting a client-centric approach; fostering client and family satisfaction; and developing strategies that support the mission and values of the agency. In this role, he will provide strategic direction to improve operational efficiencies and quality of care in our home health and hospice services while overseeing budgets, compliance and staff development.

Contact:
2700 Luther Drive, Chambersburg, PA  17202
717.217.3515 (phone)

Education:
Bachelor of Science in Biology, Hillsdale College, Hillsdale, Michigan
Master of Health Care Administration, Ashford University, Clinton, Iowa

Certifications:
Lean Six Sigma Green Belt

Stephanie Lux
Vice President of Facilities & Project Management

Stephanie’s responsibilities include: (1) facilities management and construction consultations with and among internal departments and external contractors; (2) oversight of construction and renovation projects; and (3) staff liaison with Board of Directors committees/subcommittees.

Specifically, Stephanie is responsible for coordinating repairs, replacements, preventive maintenance and improvements at our facilities; developing and tracking capital budget expenses; ensuring safe work environments and compliance with government life safety regulations; developing water management, HVAC, buildings and grounds policy and procedures; the Worxhub account; and lawn maintenance. She works in conjunction with the VP of Sales & Marketing to assist with residential living turnovers/renovations; manages and coordinates 10-year refurbishments at our life plan communities; coordinates all professional and general liability claims with insurance companies and designated counsel; manages the agency’s vehicle fleet; and serves as a member of the Safety Committee.

Contact: 
1050 Pennsylvania Avenue, York, PA 17404
717.854.3971 ext. 10428 (phone) | 717.852.0900 (fax)

Lisa Mayes
Vice President of Information Technology

Lisa’s responsibilities include: (1) managing our information systems to ensure efficient and effective operations, (2) maintaining an excellent level of customer support, (3) securing agency proprietary and protected health information (PHI), (4) coordinating work within and among the IT department and other departments, and (5) developing operating policies/procedures and complying with regulatory requirements. She also serves as the agency’s security officer and liaison with Morefield Communications and other vendors.

Specifically, Lisa is responsible for all IT equipment and software, licensing and security; protection of PHI in accordance with HIPAA; daily operations of the IT department; staff IT training; the Help Desk; and budgeting.

Contact: 
2700 Luther Drive, Chambersburg, PA  17202
717.217.3512 (phone) | 717.264.3597 (fax)

Education:
Bachelor of Science/Bachelor of Arts, Finance, Shippensburg University, Shippensburg, PA

Professional Awards and Honors:
2014 Karen A. Rohaly Award

Community Volunteerism: 
Chambersburg Chamber Foundation, Leadership Franklin County Graduate (2006)

Nicole Watson, RN
Vice President of Clinical Excellence

Nicole is responsible for the overall development, implementation and coordination of programs to assure quality of care and healthcare related services provided within the life plan communities and community health services. Nicole works with clinical leaders on the development of best practices and adherence to regulatory requirements. She also is tasked with clinical education and works closely with other leaders in executing operational plans.

Contact: 
1050 Pennsylvania Avenue, York, PA  17404
717.854.3971, ext. 10429 (phone)

Education:
Bachelor’s Degree in Social Work, Juniata College
Associates Degree in Nursing, PA College of Health Sciences

Accreditation/Certifications/Licenses: 
Registered Nurse (RN), Commonwealth of Pennsylvania
Wound Care Certified
QAPI Certified
Certified Dementia Practitioner

Melissa Williams, BS, CASP
Vice President of Sales & Marketing

Melissa is responsible for the oversight and management of the agency’s marketing and sales program for senior living, home care & hospice and LIFE, including the development and implementation of short-term and long-term strategies to achieve realistic and attainable revenue and expense projections; plans to achieve agency occupancy and admission goals; advertising and collateral material development for all three service areas; and management and integration of external vendor relationships. She plays an integral role in the agency’s strategic planning process as a trusted advisor on expansion planning, repositioning of communities and renovation of product offerings. She also is a member of the agency’s project development team for new products and service line opportunities. In addition, she provides leadership to the sales team through coaching, mentoring and the development of community-specific marketing plans and is responsible for maintaining an accurate and current awareness of the competitive market and industry trends.

Contact: 
1050 Pennsylvania Avenue, York, PA 17404
717.854.3971 ext. 10419 (phone) | 717.852.0900 (fax)

Education: 
Bachelor of Science in Education, Millersville University, Millersville PA

Accreditation/Certifications/Licenses: 
Certified Aging Services Professional National Certification Program (CASP)
Marketing Professional Certification (CMP)

Professional Affiliations: 
Marketing and Public Relations Society
SMEI
LeadingAge PA
LeadingAge
APCA & PALA

Professional Awards and Honors:
Complete Healthcare Resources Partners Award 2003, 2006

Community Volunteerism: 
Leadership Lebanon Valley Board Member (2009-present)
Senior Outreach Services – Steering Committee (2008-present)
American Business Women’s Association

Tina Bartels, CPA
Controller

Tina works closely with the CFO on financial duties including preparing annual budgets, issuing financial statements and leading related management discussions and analyses, and gathering the documents required for tax returns, cost reports, audits and other managerial duties as appropriate.

Contact
1050 Pennsylvania Avenue, York, PA  17404
717.854.3971

Education:
Bachelor of Science, Accounting, The Pennsylvania State University

Accreditation/Certifications/Licenses:
Certified Public Accountant

Pam Conrad, PCHA
Executive Director, SpiriTrust Lutheran^®, The Village at Kelly Drive

Pam is responsible for the day-to-day operations of The Village at Kelly Drive. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Pam works with the senior vice president/chief operating officer to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under her scope of responsibilities.

Contact: 
750 Kelly Drive, York, PA 17404
717.848.2585 (phone) | 717.852.8600 (fax)

Education: 
Licensed Practical Nurse, Greater Johnstown School of Nursing, Johnstown, PA

Accreditation/Certifications/Licenses: 
Personal Care Home Administrator

Professional Affiliations: 
Association of Personal Care Home Administrators (APCA), member (2009 – present)

Jill Flasher, Executive Director, SpiriTrust Lutheran^®, The Village at Gettysburg

As executive director (ED), Jill is responsible for the day-to-day operations of The Village at Gettysburg. With a focused emphasis on resident satisfaction, she leads a team of department managers in implementing the operational goals and programs for the community. Responsibilities include the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives, regulatory compliance and the delivery of quality, resident-centered care. Jill also works with the senior vice president/chief operating officer to establish budget and occupancy goals for each level of resident living at the community.

Contact: 
1075 Old Harrisburg Road, Gettysburg, PA 17325
717.334.6204, ext. 40109 (phone) | 717.334.5081 (fax)

Professional Affiliations:
LeadingAge
LeadingAge PA

Jennifer L. Harris, SHRM-CP | Regional Director of Human Resources

Jennifer is responsible for strategic and operational management of HR, developing recruiting strategies, supervising HR coordinators/managers and is directly responsible for all the HR services for team members in senior living services, HCH and HOC.

Contact:
1050 Pennsylvania Avenue, York, PA  17404
717.854.3971, ext. 10432

Education:
Bachelor of Science, Human Resource Management, Western Governor’s University, Salt Lake City, UT
Associate of Arts, Business Management, Yorktowne Business Institute, York.

Accreditation/Certifications/Licenses:
Society for Human Resource Management-Certified Professional

Rachel Herrington,BS
Executive Director, SpiriTrust Lutheran^®, The Village at Luther Ridge

Rachel Herrington is responsible for the day-to-day operations of The Village at Luther Ridge. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Rachel works with the senior vice president/chief operating officer to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Rachel’s scope of responsibilities.

Contact:
2998 Luther Drive, Chambersburg, PA 17202
717.264.5700 (phone) | 717.267.0507 (fax)

Education: 
Bachelor of Science, State University of New York at Brockport, Brockport, NY

Accreditation/Certifications/Licenses: 
Personal Care Administrator License
Certified Aging Services Professional
Certified Dementia Practitioner

Liz Keller
Corporate Director of Compliance

Liz oversees and monitors the compliance program, serves as the privacy officer, assures a safe workplace for each business location and develops and maintains appropriate emergency preparedness plans.

Contact: 
2700 Luther Drive, Chambersburg, PA 17202
717.217.3502 (phone) | 717.264.6347 (fax)

Education:
Business and Accounting, Hagerstown Community College

Professional Affiliations:
Healthcare Compliance Association

Professional Awards and Honors:
Karen Rohaly Award

Jan Kessel
Executive Director, SpiriTrust Lutheran^®, The Village at Shrewsbury

Jan is responsible for the day-to-day operations of The Village at Shrewsbury. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Jan works with the agency’s senior vice president/chief operating officer to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Jan’s scope of responsibilities.

Contact:
800 Bollinger Drive, Shrewsbury, PA 17361
717.227.3000 (phone) | 717.227.8079 (fax)

Angel Lyles, RN, BSN
Director of Clinical Services for Home Health and Hospice

Angel is responsible for overseeing and directing home health and hospice; developing, implementing and achieving annual goals and objectives; assisting in processing referrals through management of admissions/intake; and ensuring regulatory compliance.

Contact: 
2700 Luther Drive, Chambersburg, PA 17202
717.765.1804 (cell)

Lisa Morgan, CPA
Director of Finance

Lisa’s primary responsibilities include the preparation of financial statements, account analyses, assist with AP and 1099 processing, assist in AR management, posting and maintenance of financial documentation of supporting journal entries, maintaining cash worksheets, and managing bank transfers. She also participates in the annual budget process, audits, cost reports and tax returns, management of finance team members and other special projects as assigned.

Contact
1050 Pennsylvania Avenue, York, PA  17404
717.818.9457 (cell)

Education:
Bachelor of Science, Accounting, Frostburg State University

Accreditation/Certifications/Licenses:
Certified Public Accountant

Karly Sarvis, MBA, MSW, NHA, PCHA, LSW
Executive Director, SpiriTrust Lutheran^®, The Village at Sprenkle Drive

Karly Sarvis is responsible for the day-to-day operations of The Village at Sprenkle Drive. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Karly works with the senior vice president/chief operating officer to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Karly’s scope of responsibilities.

Contact:
1802 Folkemer Circle, York, PA 17404
717.764.9444, Ext. 20505

Education:
Bachelor of Social Work, Bloomsburg University
Master of Social Work, Temple University
Masters of Business Administration, Eastern University

Accreditation/Certifications/Licenses: 
Licensed Social Worker, (LSW) Nursing Home Administrator, (NHA) Personal Care Home Administrator (PCHA)

Marcia Waters, MBA
Executive Director, SpiriTrust Lutheran^®, The Village at Utz Terrace

Marcia is responsible for the day-to-day operations of The Village at Utz Terrace. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Marcia works with the senior vice president/chief operating officer to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Marcia’s scope of responsibilities.

Contact:
2100 Utz Terrace, Hanover, PA 17331
717.637.0633 (phone) | 717.646.2550 (fax)

Education: 
Bachelor of Social Work, Brigham Young University-Hawaii, Laie, Hawaii
Master of Social Work, Temple University, Harrisburg, PA
Master of Business Administration, Mount St. Mary’s University, Emmitsburg, MD

Accreditation/Certifications/Licenses: 
Nursing Home Administrator, Certified Aging Services Professional, Certified Eden Associate, Licensed Social Worker, Academy of Certified Social Workers

Professional Affiliations: 
LeadingAge PA – Leadership PANPHA Steering Committee and 2010 Class of Fellows coach
American Association of Homes and Services for the Aging, Leadership – Class of 2009
National Association of Social Workers (1998-present)

Chris Whitley
Executive Assistant to the President/CEO

Chris is responsible for assisting and providing administrative support for the President/CEO, other Executive Cabinet members and the Board of Directors.  She performs duties as a Pennsylvania Notary Public and organizes the daily operations of the executive office.  In addition, she supervises the agency’s receptionist.

Contact:
1050 Pennsylvania Avenue, York, PA, 17404
717.854.3971, ext. 10410 (phone) | 717.852.0900 (fax)

Education:
Carshalton College, Carshalton, Surrey, England
Higher National Diploma in Business Studies